We endeavour to ensure that all goods are dispatched in perfect condition and correct to your order e.g. size, type, colour etc. Upon receipt of delivery you will need to check the goods are correct and correspond to ordered goods as specified on the delivery paperwork and order acknowledgement. Goods need to be checked for any visible damage, if any is found this must be clearly indicated on the delivery paper work, signing unchecked is not acceptable for any later claim. Any claim for damaged goods must be made in writing within 3 days of receipt; therefore we recommend you check all goods on the day of delivery and report any damage immediately. We will not accept any responsibility for any damage reported following fitting/alteration as the product should have been checked before any work was carried out. This will also be the case if item sizes are incorrect.
Please note we can produce the door size (Height/width) to your required opening, if the door needs to be altered on-site following sizes signed off in your order acknowledgement this can be done to a maximum of 10mm overall width/height (5mm per edge (Sides/Top/Bottom)). More than 10mm will potentially affect the doors fire rating/moisture resistance when fully installed and therefore invalidate any warranty and suitability for the application it is intended.
All doors will be delivered on either pallets/boxes and banded for safe transportation. Please ensure mechanical offloading is done with care to avoid any damage. If offloading by hand please take note of approximate weights listed below. Please ensure you carry out a full risk assessment making sure you avoid any possibility of personal injury. We recommend manual offloading is done with a minimum of two people.
Approximate weights (Based on 762 x 1981mm)
16kg – 35mm Hollow core
30kg – 35mm Solid core
40kg – 44/45mm Solid core
70kg – 54mm Solid core
• 2 years against manufacturing defects – This is from the date of delivery of goods.
• The manufacturing defects warranty covers the replacement of a new door as initially supplied. Any additional on costs for hanging the replacement door/s (including the cutting/fitting of hinges, latches, handles, flush bolts etc.) is excluded from any warranty claim.
• Any replacement product covered under a Warranty claim, the replacement will need to be the same model, finish, size etc. (Like for like).
• This is subject to storage and door care has been carried out in accordance to points above. Along with the installation has been carried out in accordance with British standard code of practice CP151 part 1 – wooden doors.
If you have any questions regarding the above please contact us for clarification.